NHTSA Complaint #11031642 — 2014 CHEVROLET CRUZE

I HAPPEN TO CHECK UNDER MY HOOD TO SEE WHY I WASN'T GETTING ANY HEAT IN MY CAR. I THEN CAME TO REALIZE THAT THERE WASN'T ANY COOLANT, WHEN I WAS THERE ONE 10 DAYS PRIOR AT THE DEALERSHIP TO GET MY OIL CHANGED AND THE PAPER STATED THAT ALL FLUIDS WERE CHECKED. I THEN NOTIFIED THE DEALERSHIP, AND PUT SOME COOLANT IN MY CAR SO I WOULDN'T CAUSE ANY DAMAGE TO THE MOTOR. THEY CHECK IT, CLAIMED THERE WASN'T ANYTHING GOING ON WITH IT. AND SENT ME HOME. I THEN HAD A COWORKER TELL ME THAT WHAT I WAS DESCRIBING WAS MY WATER PUMP. I THEN NOTIFIED THE DEALERSHIP AGAIN THAT I WAS HAVING THE SAME ISSUES, AND THAT I AM NOW SMELLING COOLANT IN THE CAR AND MY CAR ACT LIKE ITS READY TO STALL.. THEY GOT ME BACK IN AND CHECKED WHAT I WAS COMPLAINING ABOUT. THEY FOUND OUT I WAS RIGHT IT WAS THE WATER PUMP.. I HAD FOUND A RECALL ABOUT THIS WHOLE THING AND SHOWED THEM, AND BECAUSE THEY CHECKED BY VIN NUMBER MY CAR DIDN'T HAVE THIS RECALL BUT MY CAR SHOULD HAVE. IT WAS FOR THE 1.4 ENGINE, NOT MY 1.8. I HAD MY WATER PUMP REPLACED, MY THERMOSTAT AND I AM STILL HAVING ISSUES. THIS CAR IS ONLY 3 YEARS OLD AND SHOULDN'T HAVE THESE PROBLEMS SO EARLY. GM NEEDS TO DO SOMETHING FOR ALL CRUZE OWNERS CAUSE I AM TIRED OF SPENDING OVER 600 DOLLARS AND STILL HAVING ISSUES.