NHTSA Complaint #11030760 — 2014 HYUNDAI SONATA HYBRID

I BOUGHT MY USED CAR SEPTEMBER 1 IT'S A 2014 HYUNDAI SONATA HYBRID, WITH A LITTLE OVER 61000 MILES ON IT, I HAD TO EVACUATE FROM A HURRICANE ABOUT WEEK AFTER THAT, WHEN I RETURNED I CHECKED THE OIL ON MY CAR THERE WAS NO OIL SHOWING ON THE STICK THE OIL LIGHT NEVER CAME ON, I TOOK IT TO THE DEALERSHIP THEY SAID ENGINE OIL DRAIN BOLT WASHER HAD CRACK IN IT, THEY PUT OIL IN AND SAID EVERYTHING WAS FINE. I HAD TO GO OUT OF TOWN THIS PAST WEEK AND ON THE WAY BACK I CHECKED THE OIL IT WAS ABOUT A QUART AND A HALF LOW I CALLED THE DEALERSHIP AND ASK THE SERVICE MANAGER WHAT TYPE OF OIL THEY USED WAS IT SYNTHETIC OR REGULAR OIL SHE WENT AND ASK THE MECHANIC SHE CAME BACK AND SAID DO NOT PUT OIL IN IT BECAUSE IT WOULD VOID THE WARRANTY I ASK HER HOW THAT WOULD VOID IT, SHE DIDN'T HAVE AN ANSWER FOR ME AND I GOT KINDA MAD CAUSE THEY WOULD NOT TELL ME WHAT OIL TO PUT IN IT, THEN I DROVE TO THE NEXT REST AREA A CHECKED IT AGAIN THERE WAS NO OIL ON THE STICK I TRIED TO CALL THE DEALERSHIP THEY WOULD NEVER ANSWER THE PHONE I GUESS THEY HAD CALLER ID , SO I CALLED A TOW TRUCK AND TOOK IT TO THE CLOSET HYUNDAI DEALERSHIP THEY PUT IT ON THE RACK THE UNDER BELLY WAS CLEAN THERE HAD BEEN NO LEAK, HE THEN TOOK OFF THE OIL CAP AND THERE WAS SO MUCH SLUDGE BUILD UP HE SAID THE ENGINE WAS TORCHED NO WAY IT COULD BE FIX, I ASK WAY THE OIL LIGHT NEVER CAME ON, HE SAID BECAUSE OF ALL THE SLUDGE IN THERE, HE SAID THIS SHOULD HAVE NEVER BEEN SOLD