NHTSA Complaint #11030691 — 2016 FORD FUSION

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11030691
Vehicle	2016 FORD FUSION
Component	ELECTRICAL SYSTEM
Date of Incident	September 29, 2017
Date Filed	October 1, 2017
Mileage	30 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	LA

Consumer Description

FORD SYNC SYSTEM. SINCE THE DATE OF PURCHASE THE SYNC SYSTEM WILL NOT WORK. IT IS CONSTANTLY LOOSING HANDS FREE DEVICES AND NOT RECOGNIZING ANY VOICE COMMANDS. I HAVE CALLED FORD CUSTOMER CARE, HAD THE DEALERSHIP TRY AND FIX THE PROBLEM NUMEROUS TIMES, CALLED SYNC AND HAVE BEEN HOLD TO DO A MASTER REST AND TO TAKE THE BATTERY CABLES OFF. I'M HAVING TO DO THIS EVERY DAY. I HAVE AN EXTENDED WARRANTY HOWEVER IT'S COSTING ME $50.00 TO HAVE IT REPROGRAMMED PLEASE HELP WITH THIS SO OTHER FORD CUSTOMERS DON'T EXPERIENCE THE SAME ISSUE

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