NHTSA Complaint #11030607 — 2011 KIA OPTIMA ELECTRICAL SYSTEM

Complaint Details

ODI Number	11030607
Vehicle	2011 KIA OPTIMA
Component	ELECTRICAL SYSTEM
Date of Incident	September 28, 2017
Date Filed	September 30, 2017
Mileage	146,589 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

USING OWNERS MANUAL PROCEDURE FOR STARTING THE ENGINE. VEHICLE IS PARKED, TRANSMISSION LEVER IN PARK POSITION. FOOT DEPRESSING BRAKE PEDAL, PUSH BUTTON FOR STARTING ENGINE ON DASHBOARD IS DEPRESSED = NO ENGINE CRANK & NO START ! INSTRUMENT CLUSTER DISPLAY FULLY ILLUMINATES & "IMMOBILIZER" ICON 'LIGHT' IS DISPLAYED ON PREVENTING ENGINE STARTING. KEY FOB IS PLACED ON THE DASH DURING ABOVE STARTING SEQUENCE...PLACING THE KEY FOB IN THE GLOVE-BOX OVERRIDE "BY-PASS" PORT ALSO WILL NOT START THE VEHICLE. THIS IS A VERY "INTERMITTENT" PROBLEM & HAS OCCURRED 5 TIMES IN RECENT 2 WEEKS STRANDING US AT SHOPPING MALLS & GAS STATIONS. THE OPTIMA HAS BEEN TO THE KIA DEALERSHIP 3 TIMES & SERVICE MANAGER CLAIMS THEY ARE UNABLE TO FIND THE PROBLEM OR HAVE THE DEFECT HAPPEN IN THEIR PRESENCE. I SEE MANY OWNERS HAVE POSTED VIDEOS ON YOUTUBE.COM WITH EXACTLY THE SAME PROBLEM AS WE ARE EXPERIENCING. THIS IS VERY FRUSTRATING & UNACCEPTABLE...ESPECIALLY WITH WINTER CONDITIONS ARRIVING IN 2 MONTHS ! PLEASE INVESTIGATE ASAP !

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