NHTSA Complaint #11030577 — 2010 SUBARU OUTBACK

I CURRENTLY OWN A 2010 SUBARU OUTBACK. I STARTED EXPERIENCING THE CAR STALLING AND SHUTTING OFF WHENEVER YOU COME TO A SUDDEN STOP. IT HAPPEN WITH MY DAUGHTER ON THE MAIN ROAD AND SHE PANIC. AS TIME WHEN ON THE PROBLEM GOT WORSE. I BROUGHT IT TO MY MECHANIC AND THE PROBLEM WAS DIAGNOSED AS A BAD TORQUE CONVERTER. HE ADVISED IT WILL GET WORSE AS TIME GO ON. I WENT ON A FEW SUBARU THREADS ONLINE AND SAW THAT SEVERAL PEOPLE WERE EXPERIENCING THE SAME THING. A NEW TORQUE CONVERTER WAS ORDER FROM SUBARU WHICH HAD A DIFFERENT PART NUMBER FROM THE ORIGINAL. SUBARU ADVISED THAT UPGRADES WERE MADE DUE TO PREVIOUS FAILURE ISSUES WITH TORQUE CONVERTER. TOTAL COST OF PARTS AND LABOR WAS $1238.78 AND WAS DONE ON 06/20/2017. FEW WEEKS AFTER WORK WAS DONE I RECEIVED A NOTICE FROM SUBARU REGARDING EXTENDED WARRANTY ON TRANSMISSION WORK AND REIMBURSEMENT IF JOB ALREADY DONE. I SUBMITTED MY CLAIM AND WAS DENIED BECAUSE MY CAR HAS A PREVIOUS SALVAGE HISTORY. I FULLY UNDERSTAND THAT A SALVAGE HISTORY VOIDS THE WARRANTY BUT I FEEL THE TORQUE CONVERTER PROBLEM SHOULD HAVE BEEN DONE THROUGH A SAFETY RECALL. A FAILURE OF A PART THAT CAN CAUSE A CAR TO STALL SHOULD BE CONSIDERED A SAFETY ISSUE. NEW UPGRADED TORQUE CONVERTER BY THE MANUFACTURER PROVES THEIR ACKNOWLEDGMENT THAT THE PREVIOUS PART HAS A FAULT. I AM NOT DISPUTING THEIR WARRANTY POLICY BUT DISPUTING THAT TORQUE CONVERTER FAILURE POSES A SAFETY ISSUE AND I AM REQUESTING A REIMBURSEMENT OF MONEY SPENT IN WHICH SUBARU HAS DENIED. SO MANY OTHER OWNERS SALVAGE HISTORY OR NOT HAVE EXPERIENCED THE SAME ISSUE.