NHTSA Complaint #11030472 — 2014 GMC TERRAIN

TL* THE CONTACT OWNS A 2014 GMC TERRAIN. WHILE DRIVING APPROXIMATELY 45 MPH IN HEAVY RAIN, THE WINDSHIELD WIPERS STOPPED OPERATING. THE CONTACT HAD TO PULL OVER TO THE SIDE OF THE ROAD AND WAIT UNTIL THE RAIN STOPPED. THE VEHICLE WAS DRIVEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE WIPER/WASHER TRANSMISSION ARM WAS FRACTURED AND NEEDED REPLACEMENT. THE CONTACT DROVE THE VEHICLE TO AN UNKNOWN LOCAL CHEVROLET/GMC DEALER LOCATED IN THELMA, TEXAS, BUT IT WAS NOT DIAGNOSED BECAUSE THE VIN WAS NOT INCLUDED IN A RECALL. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.