NHTSA Complaint #11030369 — 2016 SUBARU IMPREZA

THE BLUETOOTH HAS A CONNECTIVITY ISSUE. IT HAPPENS WHEN I'M DRIVING, WHEN I HIT THE BRAKES, WHEN I PUT THE CAR IN GEAR, WHEN I'M STATIONARY. THERE IS REALLY NO TELLING WHEN IT WILL SKIP, BUT IT HAPPENS ONE TO TWO TIMES EVERY HOUR. IT IS A SAFETY HAZARD BECAUSE IT CAUSES MY HEART TO RACE AND SOMETIMES I FEEL I'M HAVING A PANIC ATTACK. I BOUGHT THE CAR BRAND NEW, THE DEALERSHIP AND THE MANUFACTURER KNOW ABOUT THE PROBLEM. THE MANUFACTURER SAID THE PROBLEM IS NOT THE CAR, IT'S NOT THE PHONE, BUT IT'S THE WAY IT CONNECTS, AND THEY HAVE NO SOLUTION. I PREVIOUSLY OWNED A 2013 SUBARU IMPREZA AND IT DID NOT HAVE THIS PROBLEM. THEY REPLACED THE RADIO UNIT, MADE SURE THE CAR'S OPERATING SYSTEM IS UP TO DATE, AND BASICALLY TOLD ME IT'S JUST THE WAY IT IS AND THERE'S NOTHING THEY CAN DO ABOUT IT.