NHTSA Complaint #11480189 — 2016 SUBARU IMPREZA

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11480189
Vehicle	2016 SUBARU IMPREZA
Component	ELECTRICAL SYSTEM
Date of Incident	May 2, 2022
Date Filed	August 19, 2022
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CO

Consumer Description

Intermittently unable to remove the keys from ignition after placing the car into Park and shutting off the engine. (Instances where keys remain stuck/locked in the ignition requiring someone to 'muscle' them out of there). I believe this is linked to a faulty sensor not allowing the keys to be released. Second complaint: The headset unit on the car, (starlink), has a touchscreen that no longer responds to touch and I believe is slowly draining the battery from the car. Subaru is unwilling to service the vehicle for either problem without a service fee.

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