NHTSA Complaint #11030259 — 2014 RAM 2500

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11030259
Vehicle 2014 RAM 2500
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NM

Consumer Description

ENGINE HAD SMALL TICKING NOISE WHEN PURCHASED AND AFTER 14000 MILES BEGAN TO KNOCK AND NOW DEALER IS SAYING THE ENGINE IS A TOTAL LOSS AND NO PROBLEM OF THEIRS. EVERYTHING THAT I HAVE LOOKED UP ON THIS ISSUE REFERS THAT THE ENGINE HAS WRIST PIN ISSUES. MY COMPLAINT REFERENCE NUMBER WITH RAM CUSTOMER CARE IS 32326037. THIS IS REALLY A ISSUE FOR ME AND MY FAMILY KNOWING THAT WE HAVE BEEN DEDICATED DODGE RAM CONSUMERS FOR OVER 30 YEARS OWNING OVER 16 VEHICLES. I WAS TOLD THAT THEY WOULD NOT PUT $8000.00 IN A $14000.00 PICKUP, I PURCHASED THE VEHICLE FROM A FIVE STAR DEALERSHIP FOR $24000.00 ONE YEAR AGO AND STILL OWE $14000.00 ON THE VEHICLE. SO AT THIS POINT THE TRUCK IS A TOTAL LOSS FOR ME AND MY FAMILY.

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