NHTSA Complaint #11030188 — 2015 DODGE JOURNEY

TL* THE CONTACT OWNS A 2015 DODGE JOURNEY. WHILE DRIVING 10 MPH, THE FRONT END OF THE VEHICLE MADE AN ABNORMAL CLANKING NOISE. ADDITIONALLY, WHEN TRAVELING 80 MPH ON UNEVEN SURFACES, THE VEHICLE SWAYED. THE VEHICLE WAS TAKEN TO WELLS MOTOR COMPANY (1600 US HIGHWAY 27 S, AVON PARK, FL 33825) WHERE IT WAS DIAGNOSED THAT THE SWAY ARM BUSHING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LAKELAND CHRYSLER DODGE JEEP (2875 MALL HILL DR, LAKELAND, FL 33810) WHERE IT WAS DIAGNOSED THAT THERE WAS NORMAL WEAR AND TEAR ON THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN TO LAKE WALES CHRYSLER DODGE JEEP (21529 HIGHWAY 27 LAKE, WALES, FL 33850) WHERE IT WAS DIAGNOSED THAT THE FRONT END NEEDED TO BE GREASED. THE VEHICLE WAS STILL BEING SERVICED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE, BUT DID NOT OFFER ANY ASSISTANCE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 26,000.