NHTSA Complaint #11030093 — 2010 AUDI S5 ENGINE

Complaint Details

ODI Number	11030093
Vehicle	2010 AUDI S5
Component	ENGINE
Date of Incident	August 21, 2017
Date Filed	September 27, 2017
Mileage	84,088 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

ENGINE OVERHEATED AUGUST 21, 2017. IT LEFT ME STRANDED ON THE SIDE OF A BUSY HIGHWAY. I TOOK IT TO DAY AUDI MONROEVILLE, PA. THE DEALER ADVISED THAT AN AUDI THERMOSTAT RECALL WAS JUST ISSUED. I PAID FOR THE REPAIR $999.71 AND WAS PROMISED BY AUDI CUSTOMER CARE THAT I WOULD BE REIMBURSED. AS OF SEPTEMBER 27, 2017, I WAS ADVISED THAT MY VIN NUMBER DOES NOT FALL UNDER THE THERMOSTAT RECALL AND THAT THE RECALL HAS TO BE ISSUED BY THE NHTSA. THEREFORE I RECEIVED AN EMPTY PROMISE FROM AUDI THAT I WOULD BE REIMBURSED.

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