NHTSA Complaint #10785783 — 2010 AUDI S5

1) THE MAIN SAFETY CONCERN IS THE 7 SPEED DSG/S-TRONIC AUTOMATIC TRANSMISSION WHICH FEELS JERKY WHEN REACHING TO A STOP; THE BREAKS FULLY ENGAGED AND THE VEHICLE TRIES A SUDDEN MOVE FORWARD DUE TO THIS. VARIOUS TPI'S RELATED TO THE PROBLEM (TPI 2023830/1 JERK WHEN STOPPING, HARD 2-1 SHIFT, S-TRONIC). AUDI DEALERSHIPS ARE ASKING FOR ABOUT 500$ JUST TO UPGRADE THE SOFTWARE ON THE TRANSMISSION WITHOUT A GUARANTEE THIS WILL FIX THE PROBLEM. ALSO WHEN SHIFTING FROM N TO D IT IS VERY SUDDEN AND FORCEFUL WHICH FEELS UNSAFE. 2) BRAKE SAFETY CONCERN: THE BREAK PEDAL SINKS SLOWLY TO THE FLOOR UNDER PRESSURE ALTHOUGH THE BREAKS WERE COMPLETELY SERVICED (NEW ROTORS, PADS, MASTER BREAK CYLINDER AND BRAKE FLUID). TESTED OTHER AUDI VEHICLES AND A SIMILAR BEHAVIOR WAS NOTICED. 3) I HAD ALSO A FAILED THERMOSTAT WHICH I FOUND TO BE UNDER WORKSHOP CAMPAIGN 19H3 2024932/1 THAT INDICATED SAME PART NUMBER FOR THE THERMOSTAT TO FAIL BUT THE DEALERSHIP REFUSED TO REPLACE IT FOR FREE BECAUSE THE CAMPAIGN DID NOT INCLUDING MY CAR'S VIN. INITIALLY I WAS TOLD TO TAKE IN THE CAR AND THEY WILL FIX IT FOR FREE BUT THAT DIDN'T HAPPEN. WHY DOES IT MATTER IF THE CAMPAIGN DOES NOT INCLUDE A CERTAIN VIN WHEN THE SAME PART NUMBER WAS INVOLVED IN THE FAILURE. AS A FINAL NOTE I FIND OUTRAGEOUS THE FACT THAT AUDI REFUSES TO PROVIDE FREE SOFTWARE UPDATES TO FIX DESIGN ISSUES RELATED TO THE GEARBOX AND INSTEAD CHARGE A CONSIDERABLE AMOUNT FOR FIXING SAFETY ISSUE ON THEIR VEHICLES.