NHTSA Complaint #11030034 — 2013 FORD TAURUS

TL* THE CONTACT OWNS A 2013 FORD TAURUS. THE CONTACT STATED THAT THE POWER STEERING FAILURE WARNING INDICATOR ILLUMINATED AND AN ALARM SOUNDED WHEN THE VEHICLE WAS STARTED. WHENEVER THE VEHICLE HAD TO BE TURNED, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE POWER STEERING ASSIST FAILED INTERMITTENTLY. THE CONTACT TOOK THE VEHICLE TO BELL FORD (2401 W BELL RD, PHOENIX, AZ 85023; 602-457-2144 OR 602-866-1776) WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR FAILED AND CAUSED THE POWER STEERING TO FAIL. THE DEALER DIAGNOSED THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO REPROGRAMMED THE STEERING, WHICH REPAIRED THE POWER STEERING ASSIST; HOWEVER, THE WARNING INDICATOR REMAINED ILLUMINATED. THE CONTACT STATED THAT THE FAILURE RECENTLY RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V340000 (STEERING) DESPITE THE FAILURE BEING SIMILAR TO THE RECALL FAILURE. THE MANUFACTURER PROVIDED CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 88,000. *BF UPDATED 7/20/18*JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR