NHTSA Complaint #11029938 — 2015 SUBARU LEGACY

FRONT WINDSHIELD CRACKS SPONTANEOUSLY WHILE DRIVING. FIRST OCCURRED ON 8/24/17 AS DESCRIBED IN THEIR TSB WITH CRACK STARTING FROM THE DEICER. DEALER REPLACED UNDER WARRANTY. THE NEWLY REPLACED WINDOW CRACKED ONCE AGAIN ON 9/19/17. THIS TIME DEALER REFUSED TO REPLACE THE WINDSHIELD UNDER WARRANTY AND IT IS NOT EVEN A MONTH OLD, INSURANCE HAD TO COVER THE COSTS. OEM IS ONLY OPTION FOR GLASS WITH THE EYE-SIGHT SYSTEM. EYE-SIGHT ALSO REQUIRES CALIBRATION BY DEALERSHIP WHEN GLASS IS REPLACED. THE WINDSHIELD IS A CRITICAL COMPONENT TO THE SRS SYSTEM WHEN AN AIRBAG DEPLOYS. USING SUCH FRAGILE GLASS IS A SAFETY CONCERN. HIGH CONSUMER COST WHEN SUBARU ONLY COVERS THE FIRST INCIDENT. MANY COMPLAINTS FROM OTHER OWNERS AND PENDING CLASS ACTION LAWSUIT (LUONG V. SUBARU 4:17-CV-03160-YGR).