NHTSA Complaint #11029886 — 2012 HYUNDAI SONATA HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11029886
Vehicle 2012 HYUNDAI SONATA HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage 101,053 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I LOVED MY HYUNDAI RIGHT UP UNTIL IT DIED ON ME WHILE DRIVING ON I26 TOWARD COLUMBIA SC. $150 TOW TO THE DEALER IN COLUMBIA TO LEARN I HAD ENGINE FAILURE. GIVEN I HAD THE OIL CHANGED AT MY DEALER IN ATLANTA BEFORE LEAVING, THIS WAS A TOTAL SHOCK. THE SERVICE ADVISOR (RYAN) LETS ME KNOW THIS HAPPENS BUT THERE IS A RECALL. HYUNDAI WILL TAKE CARE OF ME. ONLY MY CAR ISN'T COVERED BY THE RECALL. NO PROBLEM, HE SAYS, I'LL JUST PUT IN A CLAIM. SINCE YOU HAVE THE EXACT SYMPTOMS AS THE RECALL CARS, WE'VE HAD HYUNDAI FIX THEM VIA A CLAIM. SINCE I HAD 101053 MILES AND THE WARRANTY IS UP AT 100K, HYUNDAI INFORMS ME I AM DENIED.

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