NHTSA Complaint #11025393 — 2012 CHRYSLER 300

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM) AND 16V240000 (POWER TRAIN); HOWEVER, THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. WHILE PULLING OUT OF A PARKING LOT, THE VEHICLE SUDDENLY LOST POWER AND CAUSED THE NAVIGATION AND INSTURMENT PANEL TO FAIL. THE CONTACT WAS UNABLE TO SWITCH GEARS AND MOVE THE VEHICLE. PEOPLE NEARBY ASSISTED THE CONTACT WITH PUSHING THE VEHICLE TO A NEARBY DEALER. THE CONTACT HAD THE VEHICLE TOWED TO THE MORLAN CHRYSLER DEALER (374 SIEMERS DRIVE, CAPE GIRADEAU, MO 63701; 573-207-4478 OR 573-388-3217) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND ALSO CAUSED THE BATTERY TO FAIL. THE DEALER DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED DESPITE THE RECALL REMEDY NOT BEING AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND FILED A CASE. THE CONTACT STATED THAT THE CASE WAS BEING ESCALATED, BUT THE CONTACT HAD NOT HEARD ANYTHING AS OF YET. THE APPROXIMATE FAILURE MILEAGE WAS 67,229. VIN TOOL CONFIRMS PARTS NOT AVAILABLE AND PARTS DISTRIBUTION DISCONNECT.