NHTSA Complaint #11024624 — 2002 JEEP GRAND CHEROKEE

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11024624
Vehicle	2002 JEEP GRAND CHEROKEE
Component	AIR BAGS
Date of Incident	August 17, 2017
Date Filed	September 20, 2017
Mileage	179,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

MY HUSBAND TOOK OUR JEEP FOR A QUICK 5 MINS DRIVE ROUND OUR NEIGHBORHOOD TO KEEP THE BATTERY CHARGED. ABOUT ONE MINUTE AFTER HE START DRIVING G HE HEARD A BLEEP NOISE. AS HE WAS TURNING BACK TO OUR HOUSE THE PASSENGER AIRBAGS ON BOTH SIDES DEPLOYED. I CHECKED JEEP WEBSITE AND IT STATED THE CAR HAD A RECALL R06 ORC MODULE. CONTACTED JEEP THEY SAID THERE IS A RECALL SINCE 2015 (WE NEVER RECEIVED ANY PAPERWORK). THEY REFUSED TO FIX THE AIRBAGS AND SUGGEST WE CONTACT DEALER FOR COMPLETION OF THE RECALL. I CONTACTED DEALER AND THEY SAY THEY WILL NOT TOUCH THE AIRBAGS BECAUSE THEY HAVE ALREADY DEPLOYED .

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