NHTSA Complaint #11024228 — 2016 KIA SORENTO

TL* THE CONTACT OWNS A 2016 KIA SORENTO. THE CONTACT STATED THAT THERE WAS A FIBERBOARD COVER MOUNTED UNDERNEATH THE ENGINE THAT PROTECTED THE OTHER COMPONENTS UNDERNEATH THE VEHICLE. THE CONTACT MENTIONED THAT IT WAS VISIBLE UNDERNEATH THE VEHICLE AND WAS STARTING TO DETACH. THE VEHICLE WAS TAKEN TO AN UNKNOWN DEALER LOCATED IN LANCASTER, MA WHERE THE FIBERBOARD COVER WAS REPLACED WITH A USED FIBERBOARD, BUT IT WAS TOO LARGE. THE CONTACT MENTIONED THAT THE FAILURE RECURRED AND THE MATERIAL WAS RIPPING DUE TO DRIVING OVER BRANCHES ON THE ROAD. THE CONTACT FELT THAT THE MATERIAL OF THE UNDERCARRIAGE COVER WAS NOT DURABLE AND COULD POTENTIALLY CAUSE A SAFETY FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT OFFER ANY ASSISTANCE. THE FAILURE MILEAGE WAS 128,000. THE VIN WAS NOT AVAILABLE. UPDATED 11/02/17*LJ UPDATED 07/18/18*JB