NHTSA Complaint #11024107 — 2011 FORD FUSION

VEHICLE REPAIRED 4 TIMES FOR INOPERABLE BLOWER MOTOR. FAN/BLOWER WILL EITHER FAIL OUTRIGHT, OR OPERATE INTERMITTENTLY FOR SEVERAL WEEKS AND EVENTUALLY COMPLETE FAILURE. WILL FAIL EITHER IN WINTER OR SUMMER WHEN FAN IS USED THE MOST. THE FIRST TWO TIMES (3/1/2014 & 3/14/2016) THE RESISTOR CONTROL ASSEMBLY WAS REPLACED ALONG WITH THE WIRE HARNESS. THE THIRD TIME (11/29/2016) THE BLOWER MOTOR WAS REPLACED. THE FOURTH TIME THE BLOWER MOTOR CONNECTOR WAS REPLACED. OBVIOUSLY THESE CONNECTORS ARE MELTING DUE TO THE CURRENT DRAWN BY THE BLOWER MOTOR. I BELIEVE THERE MAY BE A TSB ISSUE, BUT FORD REFUSES TO ASSIST AS THE VEHICLE IS OUT OF WARRANTY. THE DEALERSHIP REFUSES TO HELP OR HONOR ANY WARRANTY BECAUSE THEY MANAGE TO REPLACE "DIFFERENT" PARTS EACH TIME, THOUGH I BELIEVE THAT IF THE BLOWER MOTOR, THE RESISTOR, AND ALL CONNECTORS WERE ALL REPLACED AT THE ONSET WHEN THE VEHICLE WAS UNDER WARRANTY ONE OR MORE OF THESE REPAIRS COULD HAVE BEEN AVOIDED. THERE IS A SAFETY ISSUE PRESENTED DURING WHEN THE FAN BLOWER STOPS WORKING SUDDENLY, AND THE WINDSHIELD WILL NOT DEFROST IN THE WINTER. THIS HAS HAPPENED WHILE DRIVING. DURING THE SUMMER DURING HIGH HUMIDITY, THE SUDDEN FAILURE OF THE FAN BLOWER MOTOR ALSO CAUSES THE DRIVER WINDSHIELD TO FOG UP ABRUPTLY, ALSO A SAFETY HAZARD. BOTH HAVE HAPPENED TO ME. THE COST OF THE REPAIRS $368, $455, $165 (~$1000) THUS FAR WITH THE FIRST CLAIM BEING UNDER WARRANTY. I'M CONCERNED THAT AFTER 4 VISITS FOR THE SAME CONCERN, THIS WILL REPEATEDLY HAPPEN. NOT SURE IF IT MAKES A DIFFERENCE BUT MY VEHICLE HAS THE INTEGRATED ONBOARD NAVIGATION SYSTEM.