NHTSA Complaint #11023888 — 2015 FORD EXPLORER

MY WIFE WAS DRIVING AT HIGH SPEED ON INTERSTATE HIGHWAY. NOTICED SUDDEN LOSS OF ABILITY TO STEER. NUMEROUS WARNING AND MESSAGES APPEARED ON DASH ALONG WITH AUDIBLE ALARMS. THANKFULLY WAS ABLE TO PULL OVER TO SIDE OF ROAD AND STOP. SEEMED TO BE COMPLETE LOSS OF POWER STEERING.WAS ABLE TO GET VEHICLE HOME BUT VEHICLE WAS VERY HARD TO STEER. HAD VEHICLE TOWED TO LOCAL FORD DEALERSHIP. CODE REVEALED FAILED STEERING RACK. $1800 TO REPLACE STEERING RACK. VEHICLE HAD 51449 MILES. CONTACTED FORD CONSUMER RELATIONS-ASKED HER TO TRIGGER A RECALL. I TOLD HER, IN MY OPINION, THIS IS A DANGEROUS FLAW THAT COULD HAVE CAUSED A DISASTEROUS COLLISION. SHE STARTED A FILE AND WOULD BE IN TOUCH WITH MY LOCAL DEALER, IN HOPES THAT THERE MAY BE A POSSIBLE "FINANCIAL ASSISTANCE" SITUATION. SERVICE ADVISER AT LOCAL DEALERSHIP SAID THERE IS NO RECALL BECAUSE THE NUMBERS AREN'T THERE ON THIS MODEL YEAR TO CONSIDER IT DANGEROUS ENOUGH TO RECALL THE VEHICLE FOR THIS PROBLEM. I BELIEVE, IN THIS SITUATION, FORD MOTOR COMPANY IS PUTTING PROFITS AHEAD OF SAFETY. I HAD NO CHOICE BUT FIX THE VEHICLE AND AM QUITE CONFIDENT THAT THE STEERING RACK INSTALLED IS OF THE SAME CRAPPY QUALITY AS THE ONE THAT FAILED. AS OF 4 WEEKS LATER, I HAVE YET TO HEAR BACK FROM MY DEALER OR FORD MOTOR COMPANY ABOUT ANY "FINANCIAL ASSISTANCE". WHAT A JOKE. VERY DISSATISFIED WITH THE RESOLUTION OF THIS PROBLEM BECAUSE THESE STEERING RACKS ARE FAILING ALL OVER THE COUNTRY.