NHTSA Complaint #11023681 — 2013 FORD TAURUS ELECTRICAL SYSTEM

Complaint Details

ODI Number	11023681
Vehicle	2013 FORD TAURUS
Component	ELECTRICAL SYSTEM
Date of Incident	September 15, 2017
Date Filed	September 15, 2017
Mileage	44,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

CAR RADIO/SYNC SYSTEM MALFUNCTION. RADIO WILL NOT SHUT OFF AT ALL. THE SCREEN IS BLACK AS IF IT'S OFF BUT THE RADIO STILL PLAYS! CAR IS DEFINITELY TURNED OFF, NOT IN AUX PARK SETTING EITHER... TRIED TO RESTART CAR TWICE AND IT DIDN'T REBOOT SYSTEM. I SAT THERE FOR 15 MINUTES WITH CAR DOOR OPENED BARELY UNTIL RADIO SHUT OFF ITSELF. SPOKE TO FORD REP AND WAS TOLD "NO TSB REPORT EXISTS."

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