NHTSA Complaint #11023452 — 2013 DODGE GRAND CARAVAN

TL* THE CONTACT OWNS A 2013 DODGE GRAND CARAVAN. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL SEIZED AND THE ENGINE STALLED. ALL THE WARNING LIGHTS ILLUMINATED FOR A SECOND BEFORE THE FAILURE. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE. THE VEHICLE WAS BACK TO NORMAL. THE VEHICLE WAS TAKEN TO THE NIELSEN DODGE CHRYSLER JEEP RAM DEALER LOCATED AT 175 NJ-10, EAST HANOVER, NJ 07936; (973) 884-2100 WHERE THE DEALER COULD NOT DIAGNOSE THE FAILURE. THE VEHICLE WAS DRIVEN BACK TO THE CONTACT'S RESIDENCE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS IN THE DRIVE GEAR AT THE CONTACT'S DRIVE WAY THE ENGINE STALLED. ALL THE WARNING LIGHTS ILLUMINATED FOR A SECOND PRIOR TO THE FAILURE. THE MANUFACTURER WAS CONTACTED AT 800-992-1997 AND WAS MADE AWARE OF THE FAILURE. THE MANUFACTURER ASKED THE CONTACT TO TAKE THE VEHICLE TO ANOTHER DEALER. A CASE NUMBER 32337129 WAS PROVIDED. THE VEHICLE WAS TOWED TO THE DEALER PRECISION CHRYSLER JEEP DODGE RAM LOCATED AT 1341 NJ-23, BUTLER, NJ 07405; (973) 838-6808 WHERE THE VEHICLE WAS TESTED AND THE FAILURE DID NOT RECUR. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 80,500.