NHTSA Complaint #11023401 — 2016 TOYOTA PRIUS SUSPENSION

Complaint Details

ODI Number	11023401
Vehicle	2016 TOYOTA PRIUS
Component	SUSPENSION
Date of Incident	September 13, 2017
Date Filed	September 14, 2017
Mileage	70,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

UNDER T-SB-0144-16. ALOT OF 2016 TOYOTA PRIUS OWNERS ARE COMPLAINING A CLICK NOISE FROM REAR OF VEHICLE WHILE DRIVING. I CONFIRMED THROUGH PRIUS CHAT UNDER TECHNICAL SERVICE BULLETIN 0144-16 THAT CLICKING NOISE IS FROM THE SUPPORT NUTS ON THE REAR SHOCKS. I ATTEMPTED TO HAVE IT FIX AS A RECALL. THE TOYOTA SERVICE REPAIR IN SAN BRUNO CALIFORNIA SAID MY BASIC WARRANTY EXPIRED & THEY REFUSED TO FIX IT EVEN THOUGH THE ISSUE IS A POTENTIAL SAFETY-RELATED DEFECTS AND THERE ARE ADEQUACY OF EXISTING SAFETY COMPLAINT WITH MANY PRIUS CUSTOMERS VIA PRIUS CHAT/TSB.

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Other SUSPENSION Complaints

#11255204 — September 12, 2019 — REAR SHOCK NUT COMES LOOSE AND TOYOTA HAS ISSUED TSB 0144-16, TO TIGHTEN THE NUT. THIS IS COMMON AMONG PRIUS. THIS MU...

#11139280 — October 9, 2018 — 2016 TOYOTA PRIUS VIN#[XXX] I PURCHASED THIS CAR IN JULY, 2017 AND I AM HAVING PROBLEMS WITH A CLICKING OR POPPING S...

#11096940 — May 20, 2018 — REAR SUSPENSION CREAKING AND FEELS SOFT IN THE REAR. WHILE DRIVING OR GOING ONTO A DRIVEWAY THE REAR SUSPENSION CREA...

#11022408 — September 8, 2017 — WHEN BREAKING WHILE TRAVELING OVER BUMPS/RIPPLES ON THE ROAD OR OVER ROUGH ROAD CONDITIONS SUCH AS POTHOLES OR ROADWO...

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