NHTSA Complaint #11022978 — 2013 VOLKSWAGEN JETTA

WE PURCHASED OUR 2013 JETTA IN NOVEMBER 2016 FROM CASEY CHEVROLET, A "CERTIFIED USED VEHICLE" DEALERSHIP IN OUR AREA. A COUPLE MONTHS AFTER THE PURCHASE, WE WERE HAVING TROUBLE WITH THE CAR STALLING AS WELL AS TRANSMISSION TROUBLES. THE VEHICLE HAS STALLED ON MY PREGNANT WIFE AND 2 YEAR OLD AT LEAST FOUR TIMES. ONCE SHE WAS AT A STOP LIGHT AND IT COMPLETELY SHUT DOWN, THE NEXT SHE WAS IN A FAST FOOD DRIVE-THROUGH LINE, THE THIRD TIME SHE WAS TRYING TO MANEUVER A TURN, AND THE FINAL TIME SHE WAS BACKING OUT OF THE BABYSITTERS DRIVE WAY. WITH RESPECT TO THE TRANSMISSION, THERE HAVE BEEN MANY INSTANCES WHERE EITHER SHE OR I WOULD BE ATTEMPTING TO MERGE OR JUST NEED TO PICK UP SPEED AND IN BETWEEN SHIFTS THE CAR WOULD HESITATE AND THEN SHIFT VERY AGGRESSIVELY. WE HAVE CONTACTED THE DEALERSHIP MULTIPLE TIMES AND EACH TIME WE TAKE IT IN THEY CAN'T FIND A PROBLEM SO THEY GIVE US THE CAR BACK. ON THE OTHER HAND, THEY HAVE "SOLVED" THE TRANSMISSION PROBLEM TWICE ONLY FOR IT TO REAPPEAR AT A LATER TIME. THEY HAVE REFUSED TO REPLACE THE VEHICLE OR REFUND US THE PURCHASE PRICE. WE HAVE ALSO CONTACTED VOLKSWAGEN WHO LIKEWISE REFUSES TO REFUND OR REPLACE THEIR PRODUCT. RIGHT NOW THE CAR IS PARKED IN OUR DRIVEWAY BECAUSE WE DO NOT FEEL IT IS SAFE TO DRIVE. MY WIFE IS NOW DRIVING MY TRUCK AND I AM IN MY OLDER CAR FROM COLLEGE. ALL THE WHILE, PAYMENTS STILL HAVE TO BE MADE WHICH IS VERY FRUSTRATING. I FEEL THAT TWO COMPANIES I THOUGHT WERE TRUSTWORTHY HAVE TAKEN ADVANTAGE OF MY FAMILY AND I.