NHTSA Complaint #11022582 — 2007 FORD ESCAPE HYBRID

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11022582
Vehicle	2007 FORD ESCAPE HYBRID
Component	ELECTRICAL SYSTEM
Date of Incident	August 12, 2017
Date Filed	September 11, 2017
Mileage	111,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

VEHICLE STALLED WHILE MY WIFE AND TWO SMALL KIDS WERE DRIVING ON THE FREEWAY. THE "STOP SAFELY NOW" STATEMENT POPPED UP ON THE DISPLAY. SHE MANAGED TO PULL OVER TO THE SHOULDER AND WAS ABLE TO RESTART THE CAR AFTER 10MIN. SHE WAS ABLE TO BRING THE VEHICLE HOME. AT HOME VEHICLE COULD NOT BE STARTED AT ALL STILL WITH THE "STOP SAFELY NOW" WARNING ON. TOWED IT TO THE FORD DEALERSHIP AND GOT THE RECOMMENDATION OF A TECHNICIAN TO REPLACE THE DC DC CONVERTER. I APPROVED THE REPLACEMENT BUT VEHICLE STILL DOES NOT WANT TO START. A SUDDEN ENGINE STALL IN THE MIDDLE OF THE ROAD IS INACCEPTABLE WITH TWO SMALL KIDS AND A SERIOUS SAFETY ISSUE. I'D EXPECT FORD TO COVER ALL REPAIRS TO FIX THIS SERIOUS SAFETY ISSUE!

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#10621052 — August 9, 2014 — AFTER DRIVING APPROXIMATELY 10 MINUTES ON THE FREEWAY, A "STOP SAFELY NOW" MESSAGE CAME UP (WITHOUT ANY OTHER WARNING...

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