NHTSA Complaint #11022399 — 2011 LINCOLN MKX ENGINE

Complaint Details

ODI Number	11022399
Vehicle	2011 LINCOLN MKX
Component	ENGINE
Date of Incident	July 12, 2017
Date Filed	September 8, 2017
Mileage	112,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

EVEN WITH METICULOUS MAINTENANCE MY MKX ENGINE CATASTROPHICALLY FAILED. THE DEALERSHIP SAID THE OIL AND WATER MIXED AND IT WAS IN NO WAY CAUSED BY US. THEY ARE WANTING ME TO PAY $7000.00 TO REPLACE THE ENGINE. WE FOLLOWED MANUFACTURERS RECOMMENDATIONS FOR SERVICE AND PREVENTIVE MAINTENANCE. I BELIEVE LINCOLN SHOULD COVER THIS AS THIS WAS NO FAULT OF US AS THE OWNERS. WE ARE THE ORIGINAL OWNERS AND PURCHASED IT BRAND NEW. MY WIFE WAS DRIVING TO BEND, OR FROM PRINEVILLE, OR ON THE HIGHWAY AND THE VEHICLE LOST POWER AND THEN DIED. SHE WAS STRANDED ON THE ROADSIDE WITH NO CELL SERVICE.

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