NHTSA Complaint #11022299 — 2017 CHRYSLER PACIFICA

TL* THE CONTACT OWNS A 2017 CHRYSLER PACIFICA. THE CONTACT TOOK THE VEHICLE TO THE SPORT DURST CHRYSLER DODGE JEEP DEALER (513 DURHAM-CHAPEL HILL BLVD, DURHAM, NC 27707; 919-724-4677) TO HAVE THE VEHICLE REPAIRED FOR A RECALL REGARDING THE DOOR LOCKS. THE VEHICLE WAS REPAIRED. SHORTLY AFTER THE REPAIR, THE TRANSMISSION WARNING INDICATOR ILLUMINATED. THE CONTACT RETURNED THE VEHICLE TO THE SAME DEALER WHERE IT WAS DIAGNOSED THAT THE COMPUTER NEEDED TO BE REPROGRAMMED. THE COMPUTER SYSTEM WAS UPDATED. THE FAILURE RECURRED THREE MORE TIMES AND THE CONTACT RETURNED THE VEHICLE TO THE DEALER A TOTAL OF FOUR TIMES. THE CONTACT STATED THAT THE VEHICLE WAS PRESENTLY AT THE SAME DEALER, BUT THEY WERE UNABLE TO IDENTIFY THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE RECALL DETAILS WERE NOT PROVIDED. THE APPROXIMATE FAILURE MILEAGE WAS 23,600. ..UPDATED 10/30/17 *BF UPDATED 11/13/2017*JS