NHTSA Complaint #11022168 — 2012 JEEP PATRIOT

TL* THE CONTACT OWNS A 2012 JEEP PATRIOT. THE CONTACT STATED THAT THE TEMPERATURE WARNING INDICATOR KEPT RANDOMLY ILLUMINATING AND THE ENGINE OVERHEATED. THE FAILURE CAUSED THE CONTACT TO HAVE TO WAIT A BRIEF MOMENT AND PLACE THE VEHICLE IN NEUTRAL IN ORDER FOR IT TO COOL DOWN TO BE ABLE TO DRIVE THE VEHICLE. THE DEALER (BILL DODGE, 118 PLEASANT ST, BRUNSWICK, ME 04011, (207) 721-8300) FROM WHERE THE VEHICLE WAS PURCHASED PROVIDED NO OWNER'S MANUAL AND REPLACED THE CVT TRANSMISSION; HOWEVER, THE WARNING INDICATOR KEPT FLASHING. THE DEALER STATED THAT THE PART NEEDED TO BE REPLACED AGAIN. IN ADDITION, THE DEALER REFUSED TO PROVIDE AN OWNER'S MANUAL; THEREFORE, THE CONTACT HAD TO RESEARCH A SOLUTION AND OBTAIN INFORMATION ON HIS OWN. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, OPENED A CASE, AND THEN CLOSED THE CASE WITH NO SOLUTION OTHER THAN REPLACING THE SAME PART. THE VEHICLE WAS UNSAFE TO DRIVE BECAUSE THE TEMPERATURE WARNING INDICATOR COULD ILLUMINATE AT ANY TIME. IN ADDITION, THE VEHICLE FAILED TO SHIFT PROPERLY AND WAS SLOW TO PICK UP SPEED. THE APPROXIMATE FAILURE MILEAGE WAS 97,000.