NHTSA Complaint #11021294 — 2017 FORD E-350

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number	11021294
Vehicle	2017 FORD E-350
Component	SUSPENSION
Date of Incident	March 28, 2017
Date Filed	September 3, 2017
Mileage	22 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

WE ORDERED A 2017 WITH AN ADVERTISED GVW OF 14,500 AND GCVW OF 22,000 (E450) BUT THE MANUFACTURER SUBSTITUTED A 2018 PRODUCT WITH A GCVW OF 18,500 (E350) AND GVW OF ONLY 12,500 WHICH IN MY OPINION IS A MAJOR SAFETY CONCERN CONSIDERING THAT MOST VEHICLES SOLD WILL LIKELY BE OVERWEIGHT WHEN IN USE AND IT CLEARLY WILL NOT MEET THE NEEDS OF WHAT WE EXPECTED TO RECEIVE. THOR IGNORES OUR CONCERNS AND HAS OFFERED NO SOLUTION AS TO HOW WE CAN SAFELY USE THIS MOTORHOME CONSIDERING IT IS BORDERLINE OVERWEIGHT WITH MINIMAL LOADING AND PASSENGERS.

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