NHTSA Complaint #11021264 — 2002 HONDA ODYSSEY ELECTRICAL SYSTEM

Complaint Details

ODI Number	11021264
Vehicle	2002 HONDA ODYSSEY
Component	ELECTRICAL SYSTEM
Date of Incident	August 17, 2017
Date Filed	September 3, 2017
Mileage	180,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

NAVIGATION SYSTEM MALFUNCTION. ON APPROXIMATELY 8/16 OR 8/17/2017, THE CLOCK DISPLAYED ON THE NAVIGATION SCREEN BECAME STUCK AT "0:00". I'M NOT SURE WHETHER THIS AFFECTS THE ACTUAL NAVIGATION FUNCTION, GPS SYSTEM, OR OTHER ELECTRICAL (OR NON-ELECTRICAL) COMPONENTS. I BELIEVE THE DVD-BASED NAVIGATION SYSTEM HARDWARE AND SOFTWARE WAS MANUFACTURED BY ALPINE FOR HONDA (AND MANY OTHER AUTO MANUFACTURERS). I HAVE UPDATED MY MAP/SOFTWARE DVD TWICE SINCE I PURCHASED THE CAR IN 2002. I HAVE TURNED THE NAVIGATION SYSTEM AND THE CAR ON AND OFF SEVERAL TIMES, REMOVED THE SOFTWARE/MAPS DVD AND REINSERTED IT, AND PERFORMED MANY OTHER ATTEMPTS TO FIX THE PROBLEM, ALL WITHOUT SUCCESS.

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