NHTSA Complaint #11021178 — 2012 VOLKSWAGEN JETTA
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11021178 |
| Vehicle | 2012 VOLKSWAGEN JETTA |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 69,010 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
KEY STUCK IN IGNITION. AFTER ARRIVING HOME AND PARKING AFTER A NORMAL DRIVE, I WAS UNABLE TO TURN KEY TO OFF POSITION WITH ENGINE RUNNING. HAD TO STALL ENGINE WITH CLUTCH TO STOP IT. AFTER 10 MINUTES OF JIGGLING, TAPPING, TWISTING WITH NO RESULT, I FOUND THAT HOLDING THE KEY IN THE START POSITION AND ALLOWING IT TO SNAP BACK WOULD FREE IT UP. THIS BEHAVIOR CONTINUED WITHOUT EXCEPTION FOR TWO DAYS UNTIL I COULD GET IT TO THE DEALER. DIAGNOSIS "IGNITION LOCK HOUSING INTERNALLY BINDING". THEY REMOVED AND REPLACED VOLKSWAGEN PART # C6-905-841 "STEERLOCK" AND THE PROBLEM WAS RESOLVED. THIS SEEMS TO BE A VERY COMMON PROBLEM WITH A VARIETY OF VW VEHICLES, WITH HUNDREDS OF REPORTS IN ONLINE FORUMS.
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