NHTSA Complaint #11020990 — 2010 FORD FOCUS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11020990
Vehicle 2010 FORD FOCUS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 54,377 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OR

Consumer Description

2010 FORD FOCUS DOORS DO NOT OPEN AT ALL FROM THE OUTSIDE OR INSIDE OF THE CAR . THE REMOTE WILL NOT DISENGAGE AND WILL KEEP DOORS LOCKED. A PERSON CANNOT JUST PULL ON THE HANDLE INSIDE OR THE LOCK STEM TO UNLOCK THE DOORS. THE DOOR ACTUATOR ON ALL FOUR DOORS NEED TO BE REPLACED DUE TO DUST GOING INSIDE THE MECHANICAL PARTS AND OIL'S CREATING MUD ISSUES. FORD MECHANIC ADVISED THAT THEY SEEN LOTS OF FORD FOCUSES WITH THE SAME ISSUE COSTING THE CUSTOMER A FINANCIAL BURDEN DUE TO A FAULTY DESIGN WHICH FORD UPDATED THE ORIGINAL DESIGN TO FIX THE ISSUE, ADMITTING TO THE BAD DESIGN SOLD TO THE PUBLIC. PEOPLE WERE TRAPPED IN THE CAR AND CANNOT GET OUT DUE TOO DOORS NOT DISENGAGING, THE HANDLES ARE STIFF/LOCKED

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