NHTSA Complaint #11020971 — 2015 FORD EXPLORER

TL* THE CONTACT DROVE A 2015 FORD EXPLORER (CORPORATE VEHICLE). WHILE DRIVING VARIOUS SPEEDS WITH THE AIR CONDITIONER ACTIVATED, A STRONG ODOR OF SULFUR WAS NOTICED INSIDE THE VEHICLE, WHICH GAVE THE CONTACT A HEADACHE. THE CONTACT WAS CONCERNED FOR HER SAFETY AND TOOK THE VEHICLE TO SOUTH BAY FORD (LOCATED AT 5100 W ROSECRANS AVE, HAWTHORNE, CA 90250). THE DEALER DIAGNOSED THAT THE EXHAUST WAS LEAKING AND, SINCE THE AIR CONDITIONER WAS ON, IT CREATED A VACUUM INSIDE THE VEHICLE. THE TECHNICIAN STATED THAT UNLESS SHE DROVE WITH THE WINDOWS DOWN, THE EXHAUST ODOR WOULD CIRCULATE THROUGH THE AIR VENTS INSIDE THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 32,167.