NHTSA Complaint #11020656 — 2015 ACURA MDX

KEYLESS ENTRY COMMUNICATION ISSUE ON 2015 ACURA MDX FOR REFERENCE, KEY FOB LOCATED IN PURSE. PURSE DRAPED OVER RIGHT SHOULDER AND RESTING AGAINST THE CAR DOOR, KEY FOB NOT SITTING NEXT TO A CELL PHONE. KEYLESS ENTRY WILL NOT UNLOCK WHEN HANDLE PULLED OR LOCK WHEN BUTTON ON DOOR HANDLED PUSHED WITH INDEX FINGER. TO SOLVE, KEY FOB MUST BE PULLED OUT OF MY PURSE AND LOCK/UNLOCK BUTTON PRESSED. MY PURSE MUST BE PLACED AGAINST THE TAILGATE DOOR LOCKING MECHANISM FOR THE SENSOR TO ACKNOWLEDGE THE SIGNAL AND UNLOCK. MY KEY IS IN EXACTLY THE SAME LOCATION IT WAS THE THREE YEARS I OWNED MY 2013 AUDI Q5. NO PROBLEMS WITH KEYLESS ENTRY. THIS IS A SAFETY ISSUE IF I NEED TO GET INTO MY CAR QUICKLY (E.G. DUE TO BEING FOLLOWED, FEELING UNSAFE IN A PARTICULAR LOCATION, NIGHTTIME IN A DARK PARKING LOT, PUTTING KIDS AND GROCERIES IN THE CAR, ETC.). I HAVE PUT ITEMS DOWN ON GROUND OR IN CART, UNZIP PURSE AND GET KEY FOB OUT. DEALER REFUSING TO FIX PROBLEM BECAUSE THEY CANNOT REPLICATE. REFERENCE NHTSA ID NUMBER: 10945870; 10759256; 10725514