NHTSA Complaint #11020429 — 2015 RAM PROMASTER CITY

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11020429
Vehicle 2015 RAM PROMASTER CITY
Component POWER TRAIN
Date of Incident
Date Filed
Mileage 15,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

HAD VEHICLE SERVICED FOR A COOLING FAN RELAY AFTER VEHICLE DISPLAYED A P0481 TROUBLE CODE. DEALER SERVICED AND REPLACED FAN RELAY. VEHICLE OVERHEATED APPROXIMATELY 100 MILES LATER DUE TO A DEFECTIVE COOLING FAN. THE FAN MELTED AND SMOKED AND CAUSED THE VEHICLE'S TEMPERATURE TO RISE RAPIDLY. DEALER INFORMED ME THAT THE PART WAS ON NATIONAL BACKORDER AND THAT 3,000 VEHICLES ARE CURRENTLY WAITING TO BE SERVICED WITH THIS PARTICULAR PART DUE TO IT'S HIGH RATE OF FAILURE. ESTIMATED REPAIR TIME OF 2 MONTHS. STILL WAITING FOR PART TO GET DELIVERED. THE PRESENCE OF SMOKE UNDER THE HOOD AND UNUSUALLY HIGH DEMAND FOR REPAIR INDICATES TO ME THAT CLEARLY THIS SHOULD BE A RECALL.

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