NHTSA Complaint #11020414 — 2008 FORD EDGE

TL* THE CONTACT OWNS A 2008 FORD EDGE. WHILE DRIVING APPROXIMATELY 40 MPH, THE CONTACT HEARD A CLATTERING NOISE EMITTING FROM THE VEHICLE. THE CONTACT ALSO NOTICED HOT WATER COMING FROM THE VEHICLE. THE CONTACT LIFTED THE HOOD AND OBSERVED THAT THE VEHICLE'S WATER PUMP HAD BURST, WHICH CAUSED WATER TO LEAK INTO THE ENGINE. A CERTIFIED MECHANIC DIAGNOSED THAT THE WATER PUMP FAILED AND CAUSED THE ENGINE TO FAIL AS WELL. THE WATER PUMP, TIMING CHAIN, TENSIONERS, PHASERS, AND SEVERAL OTHER UNIDENTIFIED PARTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT CALLED WHITE FORD LINCOLN (LOCATED AT 4120 FRONT ST, WINNSBORO, LA 71295; 888-303-4692) AND WAS INFORMED THAT THE WATER PUMP ENTERED THE ENGINE, WHICH CAUSED FAILURES TO OCCUR, AND THAT THEY WOULD HAVE TO CONTACT THE CORPORATE OFFICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OPENED CASE NUMBER: CAS13013218. THE APPROXIMATE FAILURE MILEAGE WAS 84,000.