NHTSA Complaint #11020405 — 2016 FORD FUSION

TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO POWER FORD (1101 MONTAO RD NE, ALBUQUERQUE, NM 87107 (505) 766-6600) FOR ROUTINE MAINTENANCE, INCLUDING AN OIL CHANGE AND TIRE ROTATION. WHEN THE CONTACT ARRIVED HOME, HE CHECKED THE CAP ON THE LUG NUTS WITH HIS FINGERS AND FOUND THAT THE REAR DRIVER SIDE WHEEL LUG NUT WAS LOOSE. THE MECHANIC AT POWER FORD CAME OUT AND CHECKED ALL THE LUG NUTS, BUT FOUND NO ISSUES. THE CONTACT ORDERED A LUG WRENCH FROM FORD, BUT THE WRENCH DID NOT FIT THE VEHICLE'S LUG NUTS. THE CONTACT RETURNED THE LUG NUT WRENCH AND RECEIVED A REFUND. THE CONTACT WAS INFORMED BY THE MECHANIC THAT THIS WAS AN ONGOING ISSUE WITH FORD LUG NUTS SPREADING AND VEHICLE OWNERS BEING SUPPLIED WITH THE WRONG LUG NUT WRENCH. THE MANUFACTURER WAS MADE AWARE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 10,940. UPDATED 10/25/17*LJ UPDATED 10/30/2017*JS