NHTSA Complaint #11019231 — 2012 KIA SPORTAGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11019231
Vehicle	2012 KIA SPORTAGE
Component	STEERING
Date of Incident	July 27, 2017
Date Filed	August 23, 2017
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

RATTLING NOISE COMING FROM STEERING COLUMN FOR A WHILE AND HAS CONSTANTLY GOTTEN WORSE. TOOK IT TO A KIA OF CHERRYHILL FIRST THEY TOLD THE NOISE WAS COMING FROM SOMETHING IN THE DOOR, THEN THEY GUY AT THE SERVICE DESK TOOK A RIDE WITH ME, I POINTED THE NOISE OUT & HE TOLD ME IT WAS A VISCOUS COUPLING, THE FOLLOWING WEEK I REQUESTED HE EMAIL ME THE QUOTE & HE RESPONDED THAT MY PARTICULAR VEHICLE DOESN'T EVEN HAVE THAT PART & IT'S PROBABLY THE STEERING COLUMN. I DECIDED TO TAKE IT TO ANOTHER MECHANIC & HE CONFIRMS THE RATTLING NOISE IS COMING B FROM THE STEERING COLUMN. THEY LOOKED UP THE RECALLS & THERE WERE OTHER RECALLS FOR THIS ISSUE BUT MY VIN # WAS NOT ON THERE. I BELIEVE KIA WAS NOT THOROUGH WITH THE INITIAL RECALL.

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