NHTSA Complaint #11019147 — 2012 KIA SEDONA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11019147
Vehicle	2012 KIA SEDONA
Component	UNKNOWN OR OTHER
Date of Incident	July 22, 2017
Date Filed	August 23, 2017
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	ND

Consumer Description

ONE THREE SEPARATE OCCASIONS WITHIN A ONE WEEK PERIOD, THE KIA SEDONA STALLED RANDOMLY WHILE THE VEHICLE WAS IN MOTION. THIS OCCURRED ONCE ON A GRAVEL ROAD, ONCE IN TOWN, AND ONCE ON WHILE MERGING ONTO A HIGHWAY. THE VEHICLE WAS BROUGHT TO THE DEALER WHERE WE WERE TOLD THE CHECK ENGINE LIGHT WAS ON, BUT THEY COULD NOT DUPLICATE THE PROBLEM. WHEN WE EXPRESSED THIS SAFETY CONCERN TO KIA CUSTOMER SERVICE, WE HAVE BE COMPLETELY STONEWALLED AND CANNOT EVEN RECEIVE A RETURNED PHONE CALL FROM THE CASE MANAGER. I WISH I COULD SUPPLY MORE INFORMATION BUT THE DEALERSHIP AND KIA SEEM UNWILLING OR UNABLE TO DISCUSS THIS MATTER WITH US.

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