NHTSA Complaint #11016327 — 2011 FORD FUSION ENGINE

Complaint Details

ODI Number	11016327
Vehicle	2011 FORD FUSION
Component	ENGINE
Date of Incident	August 13, 2017
Date Filed	August 19, 2017
Mileage	100,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

THIS ISSUE CORRESPONDS TO NHTSA ACTION NUMBER: PE13003, ELECTRONIC THROTTLE BODY MALFUNCTION. I JUST TOOK MY FUSION IN TO HAVE THE PART REPLACED AGAIN. THE FIRST TIME IT HAPPENED WAS AT 50K MILES, THE SECOND TIME IT HAPPENED WAS AT 100K MILES, AND I CAN GUESS WHEN IT'S GOING TO HAPPEN AGAIN. THEY ALSO JUST REPLACED THE PART. I ASKED THEM ABOUT THE SOFTWARE UPDATE THAT'S LISTED IN NHTSA REMEDY WRITE UP, BUT THEY TOLD ME THERE IS NO SOFTWARE UPDATE IN THEIR SYSTEM. MERELY REPLACING ONE DEFECTIVE PART WITH AN IDENTICAL DEFECTIVE PART IS NOT THE SOLUTION, IT JUST KICKS THE PROBLEM DOWN THE ROAD.

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