NHTSA Complaint #11016308 — 2012 FORD ESCAPE

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11016308
Vehicle	2012 FORD ESCAPE
Component	STRUCTURE:BODY
Date of Incident	April 20, 2016
Date Filed	August 19, 2017
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

MY VEHICLE IS RUSTING AND ROTTING. I HAVE CONTACTED FORD CORPORATE HEADQUARTERS WITH THIS MATTER. I HAVE ALSO BROUGHT MY VEHICLE TO A FORD DEALERSHIP. THE CUSTOMER SERVICE REP AT THE DEALERSHIP AGREED THIS SHOULD NOT BE HAPPENING AND ADVISED ME TO CONTACT CORPORATE SINCE HE NEEDED THEIR APPROVAL TO REMEDY THE ISSUE. I WAS INFORMED BY CORPORATE THAT SINCE MY 3-YEAR WARRANTY EXPIRED, I WAS NOT ELIGIBLE FOR REPAIR. THIS IS UNACCEPTABLE. HOW IS IT THAT MY VEHICLE, THAT WAS ONLY 4 YEARS OLD, IS RUSTING AND ROTTING ON BOTH SIDES OF THE VEHICLE? THE VEHICLE IS PROPERLY MAINTAINED AS WELL AS GARAGE KEPT.

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