NHTSA Complaint #11015959 — 2008 FORD ESCAPE

MY DAUGHTER WAS DRIVING ACROSS COUNTRY FROM VIRGINIA TO CALIFORNIA AND BACK THROUGH TEXAS ON HIGHWAYS AND BACK ROADS. SHE STOPPED FOR GAS IN TEXAS AND WHEN SHE BEGAN DRIVING AGAIN SHE WAS UNABLE TO CONTROL THE STEERING,POWER STEERING WAS OUT. SHE HAD TO DRIVE BACK TO VIRGINIA WITH NO POWER STEERING WHICH CAUSED A SAFETY ISSUE. UPON RETURNING TO VIRGINIA THE VEHICLE WAS TAKEN TO WYNNE FORD WHICH DETERMINED AN ELECTRIC POWER STEERING FAULT AND THE STEERING COLUMN AND THE LOCK MODULE NEEDED TO BE REPLACED. WE DISCOVERED THERE IS A SAFETY RECALL FOR THIS ISSUE. SAFETY RECALL 14S05- ELECTRIC POWER STEERING. WE WERE THEN TOLD HER VEHICLE WOULD NOT BE COVERED UNDER THIS RECALL BECAUSE ONLY VEHICLES FROM THE KANSAS PLANT WOULD BE COVERED. THIS IS THE EXACT SAME PROBLEM JUST A DIFFERENT PLANT AND SHOULD BE COVERED UNDER THE RECALL.