NHTSA Complaint #11015913 — 2016 FORD EXPLORER

TL* THE CONTACT OWNS A 2016 FORD EXPLORER. WHILE DRIVING VARIOUS SPEEDS, CARBON MONOXIDE ENTERED THE VEHICLE THROUGH THE AIR CONDITIONING VENTS, WHICH CAUSED THE CONTACT TO HAVE HEADACHES AND NAUSEA. MEDICAL ATTENTION WAS NOT REQUIRED. THE VEHICLE WAS TAKEN TO THE DEALER (AUTONATION FORD KATY, LOCATED AT 20777 KATY FWY, KATY, TX 77450; (281) 305-8949). THE DEALER STATED THAT THEY ORDERED THE PARTS AND WERE WAITING FOR THEM TO ARRIVE. ONCE AVAILABLE, THE DEALER WOULD REPAIR THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED AND WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 26,000.