NHTSA Complaint #11015894 — 2012 CHRYSLER 300

TL* THE CONTACT OWNS A 2012 CHRYSLER 300. WHILE DRIVING 35 MPH, CHECK BATTERY SAVE MODE AND ABS WARNING INDICATORS ILLUMINATED, AND THEN THE VEHICLE STALLED. THE VEHICLE WAS NOT ABLE TO RESTART. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ALTERNATOR FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE CONTACT CALLED THE LOCAL DEALER (GOLLING CHRYSLER DODGE JEEP RAM, 2405 S TELEGRAPH RD, BLOOMFIELD HILLS, MI, 48302) WHO INFORMED HER THAT THEY COULD NOT PROCEED WITH REPAIRING HER VEHICLE UNTIL THEY HEARD FROM THE MANUFACTURER SINCE THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT HER VEHICLE WAS INCLUDED IN THE RECALL, BUT IT WAS NOT ROLLED OUT YET. THE MANUFACTURER FURTHER STATED THAT THEY WOULD START NOTIFYING CONSUMERS ON AUGUST 24, 2017, EVEN THOUGH THE RECALL WAS ISSUED ON JULY 10, 2017. THE FAILURE MILEAGE WAS APPROXIMATELY 108,000.