NHTSA Complaint #11015756 — 2012 DODGE RAM 3500 STEERING

Complaint Details

ODI Number	11015756
Vehicle	2012 DODGE RAM 3500
Component	STEERING
Date of Incident	August 15, 2017
Date Filed	August 16, 2017
Mileage	81,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AK

Consumer Description

TL* THE CONTACT OWNS A 2012 RAM 3500. WHILE DRIVING DOWN A HILL AT 65 MPH, THE CONTACT HEARD A CLUNKING NOISE. UPON INSPECTION, HE NOTICED THAT THE POWER STEERING PUMP MADE THE CLUNKING NOISE. THE CONTACT SEARCHED UNDERNEATH THE HOOD AND NOTICED LEAKAGE FROM THE STEERING GEAR BOX. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE STEERING GEAR BOX WAS LEAKING AND THAT THE VEHICLE NEEDED TO BE TAKEN TO A CHRYSLER DEALER. THE VEHICLE WAS TOWED TO ANCHORAGE CHRYSLER DODGE JEEP RAM CENTER (LOCATED AT 2601 E 5TH AVE, ANCHORAGE, AK 99501 (907) 276-1331) WHERE IT WAS DIAGNOSED THAT THE PITMAN ARM WAS DAMAGED AND LOOSE AND THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT WAS PROVIDED CASE NUMBER: [XXX]. THE FAILURE MILEAGE WAS 81,000. UPDATED 10/17/17*LJ THE CONSUMER STATED INDEPENDANT MECHANIC FLUIDS ARE BELOW CERTAIN FLUID LEVEL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

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