NHTSA Complaint #11015023 — 2011 DODGE DURANGO

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE CONTACT HEARD AN ABNORMAL NOISE WHEN THE ABS WARNING LIGHT ILLUMINATED. IN ADDITION, ALL OF THE WARNING LIGHTS ILLUMINATED, THE A/C FAILED THEN THE RADIO AND THEN THE VEHICLE LOSS ALL POWER. THE CONTACT WAS ABLE TO PULL THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WAS NOT ABLE TO RESTART. AN EYEWITNESS (FAMILY MEMBER) WAS CONTACTED AND ABLE TO ASSIST AND NOTICE THE BATTERY WAS EXTREMELY HOT AND THE POWER CABLE TO THE ALTERNATOR. THE EYEWITNESS DISCONNECTED THE ALTERNATOR, REPLACED THE BATTERY, AND DROVE TO THE CONTACT'S HOME. THE DEALER (RAM COUNTRY CHRYSLER, PLYMOUTH, DODGE, JEEP, LOCATED AT 36111 US -90, DEL RIO,TX, 78840) WAS CONTACTED AT 888-636-1505 WHERE THEY ADVISED THAT THE VEHICLE WAS NOT INCLUDED UNDER THE NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL), HOWEVER THAT THE VEHICLE COULD BE SCHEDULE TO BE BROUGHT IN TO BE DIAGNOSED. THE VEHICLE WAS NOT DIAGNOSED DUE TO THE DIAGNOSTIC FEES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THE VEHICLE WAS NOT INCLUDED IN THE RECALL, HOWEVER THAT SHE WOULD ESCALATE THE FAILURE BUT NO ADDITIONAL ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.