NHTSA Complaint #11014903 — 2017 NISSAN SENTRA

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11014903
Vehicle 2017 NISSAN SENTRA
Component ENGINE
Date of Incident
Date Filed
Mileage 5,114 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I"M DOCUMENTING THE SCARY SITUATIONS I'VE EXPERINCED WITH MY 2017 NISSAN SENTRA SR TURBO. ON 7/31/17 THE VEHICLE STARTED TO STALL AT AN INTERSECTION, THEN CAME TO A COMPLETE STOP. THE ENGINE TURNED OFF AND I WAS LEFT WITHOUT ANY ABILITY TO CONTROLL THE CAR. I WAS ABLE TO GET IT STARTED AGAIN TRYING TO MAKE IT BACK HOME IT BARELY MADE IT AT A MAXIMUM SPEED OF 10 MILES/HR. IT HAD TO BE TOWED TO A DEALER FOR SERVICED IT WAS COMPLETELLY UNDRIVABLE. THEY SAID THE BATTERY NEEDED TO BE REPLACED. I DROVE BACK TO WORK AFTER THE REPAIRS. THAT EVENING LEAVING WORK THE SAME THING HAPPENED. HAD TO CALL AGAIN TO HAVE THE CAR TOWED TO THE DEALER AGAIN. THE NEXT DAY I GOT A CALL FROM THE SERVICE PERSON TELLING ME THE ALTERNATOR HAD GONE OUT, AND THAT THE PART WOULD TAKE 2 WEEKS TO COME IN. MEANWHILE I CONTACTED NISSAN CORP. TO LE THEM KNOW OF THE SITUATION AND THE OTHER VARIOUS TIMES I'D TO BRINGIN THE CAR IN FOR REPAIRS SINCE I PURCHSED IT BRAND NEW IN 1/14/17 . I TOLD THEM THIS CAR IS PUTTING MY LIFE AND OTHERS IN DANGER AND THAT I BELIVED IT WAS A LEMMON. A FEW DAYS LATER I GOT A CALL TELLING ME THAT MY CASE HAD BEEN MOVED UP IN THEIR PRIORITY LIST, HOWEVER THEY DID'T LET ME KNOW THAT THIS SITUATION WAS HAPPENING TO OTHER CUSTORMERS. LAST WEEK I GOT A CALL TELLING ME THAT NISSAN CORP WAS IN NO POSSITION TO TAKE THE CAR BACK, BUT THAT THEY WERE WILLIN TO OFFER ME EITHER $1000.00 BACK OR AN EXTENDED WARRANTY ON THE CAR OF 100.000 MILES/8 YEARS, WHICH AT THIS POINT I'M NOT WILLINGTO COMIT TO EITHER ONE.

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