NHTSA Complaint #11014551 — 2012 DODGE RAM 3500 STEERING

Complaint Details

ODI Number	11014551
Vehicle	2012 DODGE RAM 3500
Component	STEERING
Date of Incident	August 10, 2017
Date Filed	August 11, 2017
Mileage	34,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

PART 01: NOTICED PREMATURE INBOARD FRONT TIRE WEAR AND CUPPING ON BOTH LH AND RH FRONT TIRES AT AROUND 28000 MILES. PART 02: EXPERIENCED "DEATH WOBBLE" (UNCONTROLLABLE SHAKING OF VEHICLE, SEVERE SHAKING OF STEERING WHEEL, INABILITY TO STEER VEHICLE) AT APPROX 34500 MILES. THIS HAPPENED WHEN CROSSING RAILROAD TRACKS AT APPROXIMATELY 40 MPH. SHAKING STOPPED WHEN I BROUGHT THE TRUCK TO A COMPLETE STOP IN THE ROADWAY, WHICH NEARLY CAUSED AN ACCIDENT WITH A SEMI TRUCK FOLLOWING BEHIND. PART 03: TOOK VEHICLE TO TIRE SHOP TO PURCHASE 2 NEW FRONT TIRES, AND ALSO ASKED FOR STEERING ALIGNMENT. WAS TOLD AND SHOWN BY TIRE SHOP THAT ALIGNMENT COULD NOT BE PERFORMED DUE TO DEFECTIVE/WORN/LOOSE FRONT BALL JOINTS (BOTH SIDES, UPPER AND LOWER). VEHICLE HAS 35200 MILES WHEN NEW TIRES PURCHASED. TIRE SHOP SUGGESTED THAT ROOT CAUSE OF "DEATH WOBBLE" MIGHT BE DEFECTIVE BALL JOINTS. TIRE SHOP CONFIRMED PREMATURE TIRE WARE WAS CAUSED BY DEFECTIVE BALL JOINTS.

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