NHTSA Complaint #11014513 — 2004 TOYOTA SEQUOIA

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11014513
Vehicle 2004 TOYOTA SEQUOIA
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CT

Consumer Description

I PURCHASED A NEW 2004 TOYOTA SEQUOIA LIMITED IN 2004. THE FRAME STARTED RUSTING EARLY. BY 2013 THE WERE PERFORATIONS IN THE FRAME. I TOOK IT TO LORESEN TOYOTA IN CT AND ASKED FOR A FRAME INSPECTION AND REPLACEMENT BY WARRANTEE. I WAS TOLD THAT ONLY 2005 MODELS AND MORE RECENT WERE ELIGIBLE FOR FRAME REPLACEMENT. THEY SPRAYED RUST COATING ON TOP OF THE RUST AS THEIR ONLY ATTEMPT AT REMEDIATION. THIS DID NOTHING. I TOOK MY CAR IN FOR A MUFFLER LAST WEEK AND WAS TOLD THE FRAME WAS TOO DANGEROUS TO BE ON THE ROAD. I CALLED TOYOTA CUATOMER SERVICE AGAIN AND WAS TOLD THAT EVEN THOUGH I WAS THE ORIGINAL OWNER AND HAD REPORTED THE PROBLEM FOUR YEARS AGO, THEY WOULDN'T REPLACE THE FRAME EVEN THOUGH THEY HAD REPLACED THE FRAME ON MANY SIMILAR SEQUOIAS WITH THE SAME PROBLEM. NOW MY CAR IS WORTHLESS. TOYOTA HAS ADMITTED TO A SEVERE FRAME RUST PROBLEM ON MANY OF IT'S NEARLY IDENTICAL OTHER SUVS AND TRUCKS BUT WON'T ADMIT TO THE SAME SYSTEMIC FAULT HERE. PLEASE LOOK INTO THIS PROBLEM EFFECTING MANY TOYOTA OWNWERS. I HAVE RECEIVED ABOUT A DOZEN WARNINGS ABOUT MY VEHICLE'S AIRBAG DEFECTS BUT HAVEN'T HEARD A WORD FROM THEM ABOUT THE FAR MORE DANGEROUS FRAME DETERIORATION PROBLEM. PLEASE ADD MY CASE TO THE OTHERS WRITING OF THIS IRRESPONSIBLE AND UNSAFE POLICY OF TOYOTA NORTH AMERICA. THANK YOU.

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