NHTSA Complaint #11014198 — 2012 BMW X5 SAV

TRANSFER CASE PROBLEM. BOUGHT THE CAR NEW, AFTER THE 2ND YEAR FELT VIBRATION /SHUDDERS WHEN MAKING TURNS FROM A STOP OR LOW SPEED. DEALER REPLACED FRONT BRAKE ROTORS, CHANGED FRONT WHEELS. STILL SAME ISSUE END UP CHANGING 4 NEW TYRES AFTER A YEAR. UP UNTIL 2016 CHANGED AGAIN FRONT AND REAR BRAKE WHOLE SYSTEMS, FRONT DRIVE SHAFT REPLACED DUE TO SAFETY RECALL LAST JULY BUT STILL THE VIBRATION/SHUDDERS REMAINS. SERVICE ADVISOR TOLD ME IT COULD BE THE TRANSFER CASE AS IT IS MOST ISSUES THEY RECEIVED. QUOTED ME FOR $2650. TOLD HIM THAT MY EXTENDED WARRANTY EXPIRED 2016. THE FACT THAT THE SAME EXACT PROBLEM WAS ALREADY REPORTED TO THEM EARLY ON AND NOW I'VE BEEN ASKED TO PAY FOR THAT LONG OUTSTANDING PROBLEM. VERY DISAPPOINTED. WENT TO TWO DIFFERENT DEALER; TENAFLY UNDER PENSKE GROUP WHERE I BOUGHT THE CAR EVEN QUOTED ME FOR $8000; REACHED OUT TO BMW DIRECT US RECALL SERVICE AND WILLING TO PAY HALF SO IT'LL END UP STILL FOR $4000. BMW HACKENSACK UNDER PARK AVE GROUP QUOTED ME FOR $2650 PARTS AND LABOR EXCLUDING TAX. REALLY VERY DISAPPOINTED AFTER SPENDING/INVESTING A LOT OF MONEY TO THE CAR. HOPE BMW ISSUE A SAFETY RECALL ESPECIALLY I'VE BEEN SEEING A LOT AND SAME PROBLEMS WITH THE TRANSFER CASE IN X5. JUST LOOK ONLINE AND YOU'LL SEE A MANY COMPLAINTS. I'M SURE BMW SEES HOW MANY TRANSFER CASES THEY BEEN REPLACING UNDER THE WARRANTY OR THEY PROBABLY WON'T EVEN BOTHER THEIR OVERHEAD EXPENSE ESPECIALLY IT'S BEING PAID OFF BUY OTHER CONSUMER/OWNER WHO ENDS UP PAYING THE COST OUT OF WARRANTY, CONSIDERING THEY DON'T HAVE A FIX OR STANDARD PRICES. PRETTY SURE IF I GO TO OTHER DEALER, THEY'LL QUOTE ME DIFFERENTLY.